Privacy policy
Last updated: 30.3.2025
At Fluidlab Oy, your privacy matters to us. We handle your personal data with care and responsibility, always following current data protection laws — including the EU’s General Data Protection Regulation (GDPR).
This page explains how we collect personal data, what we use it for, and the steps taken to keep it safe and secure.
1. Data controller
Fluidlab Oy
Business ID: 2132418-6
Address: Iso-Heikkiläntie 8, 20200 Turku
Email: info@fluidlab.fi
2. Contact information
If you have any questions about how your data is handled, you can contact us at: info@fluidlab.fi.
3. How do we use personal data?
We use personal data to:
- Deliver our products and services
- Manage customer relationships and communications
- Process orders and payments
- Fulfil legal obligations (e.g. accounting)
- Send offers via email
- Improve website and system security
We process data based on one or more of the following legal grounds: your consent, a contract, legal obligation, or our legitimate interest (e.g. security, fraud prevention, or business development).
4. What personal data is collected?
We may collect and process the following types of personal data:
- Contact information: name, email, phone number
- User account info: username, password, failed login attempts
- Customer relationship info: company details, billing/payment info, order and product history, feedback, and messages
- Data you provide via email, forms, or other communication
- Other information collected with your consent
5. How is this data collected?
We collect data primarily directly from you — either verbally or in writing — via forms, emails, calls, or customer meetings. We may also gather data from public sources, such as business registers.
6. Who can access the data?
Your data won’t be shared with third parties without legal grounds or your permission. However, it may be processed by trusted partners (like IT or billing providers) under proper data protection agreements.
7. How long is data stored?
We keep personal data only as long as necessary for its intended purpose or as required by law.
For example:
- Customer and billing data is stored for at least 7 years (for accounting compliance)
- Website security data is deleted automatically every 7 days
- Marketing and communication data is kept as long as consent is valid
8. Your rights
You have the right to inquire your personal data, request corrections to incorrect or incomplete data, request deletion of outdated or unnecessary data, withdraw your consent at any time and be informed of any data breaches that pose a significant risk to your rights.
To exercise any of these rights, email us at info@fluidlab.fi. To protect your data, we may ask you to verify your identity before processing your request.
9. Data security measures
We protect personal data using both technical and organizational security measures. Your data is stored in secure systems with restricted access.
Our safeguards include but are not limited to firewalls, access controls, encrypted connections and regular backups.
Updates to this policy
We may update this privacy policy to reflect changes in our operations or legislation. However, the latest version is always available at: www.fluidlab.fi/en/privacy-policy.